Ze-Net Helpdesk

 

 

At Ze-Net, our FIRST PRIORITY is providing 'World Class' support services for our customers and their guests. And, because of our Hospitality background, we know the most important support service we provide is our 24X7 Help-Desk!

 

The "Pride of Ze-Net" is our fully trained and certified customer support team that is standing by at our Call Center every hour of every day to resolve any user issue relating to Internet access. Why do we excel? When a guest or member of your staff calls our "toll-free" Support Hot-Line, the phone is answered at our Call Center by one of our highly skilled Help-Desk technicians. All of our technicians are trained in working with hotel guests and staff, they know our systems and can provide the caller with the assistance he or she needs. For example; statistically users of ze-net™ High-Speed Internet Access (HSIA) systems get on-line over 96% of the time without any assistance. However, should some problem occur, with one call to our Help-Desk, that success rate jumps to 99.8%. And should it be necessary, our Help-Desk team will escalate any unresolved issue to a senior technical specialist and call the property to give your on-duty staff a heads-up. We are experts in working as an extension of a hotel's guest service staff and pride ourselves at being a valuable member of your team. To enhance the level of service we provide the details of every site we support are recorded in our sophisticated site management system. This system not only serves to assist our technicians perform their duties, but it also positively impacts our ability to quickly identify technical problems related to the Local Area Network (LAN) equipment, or the applications being delivered on the LAN. Ze-Net Help-Desk support is available to hotels that purchase Ze-Net engineered and deployed HSIA systems, or any hotel with an HSIA system we can support. For more information please contact our sales team.