Ze-Net Helpdesk

 

 

At Ze-Net, our FIRST PRIORITY is providing 'World Class' support services for our customers and their guests… and with our Hospitality background, we know the most important support service we offer is our 24X7 Help Desk!  The "Pride of Ze-Net" is a fully trained and certified customer support team who are standing by every hour of every day to resolve any user issue related to a Ze-Net system.  Why do we excel? 

 

When a guest or member of your staff dials our "toll-free" Support Hot-Line, the phone is answered at our support center by one of our highly skilled Help Desk Technicians.  They are trained in working with hotel guests and staff, know your systems and provide the caller with the assistance he or she needs.  For example; statistically users of ze-net™ HSIA systems get on-line over 96% of the time without any assistance.  With one call to our Help Desk, that success rate jumps to 99.8%.  Should it be necessary, our Help Desk Technicians will escalate any unresolved issue to a senior technical specialist and call the property to give the on-duty staff a "heads-up".  

 

We are experts in working as an extension of a hotel's guest service staff and pride ourselves at being a valuable member of your team.  To enhance the level of service we provide, the details of every system we install and/or support at your property are recorded in a highly sophisticated site management data base.  This data base not only serves to assist our Help Desk Technicians perform their duties, but it also positively impacts our ability to quickly identify technical problems within the network or the voice, data or video applications. 

 

Ze-Net Help Desk support is available to hotels that purchase Ze-Net engineered and deployed HSIA systems or to any hotel with a HSIA system comprised of components we can support.  For more information please contact one of our sales associates.