On-Site Service

 

 

            It's true that today's IP solutions and applications are more dependable and require far less on-site maintenance than the systems they are replacing.  It's also true that even the latest state-of-the-art customer premise equipment requires on-site service from time to time.  On those occasions, the skills, training and equipment a field technician has at his disposal will make all the difference in resolving a problem quickly.

 

            Ze-Net Technologies employs and contracts with highly skilled and certified field technicians who can resolve most on-site service issues quickly.  However, when the need arises, we provide support for our field technicians by having them work closely with our senior hardware and software engineers and the technical support teams of the manufacturers we represent.  This close teamwork between our field technicians and the people who support them stems from our commitment to superior service, ongoing training, and from our desire to provide each member of our field staff with the knowledge and tools he or she needs to do a professional job.

 

            Our field installation and service technicians, and our technical support professionals include Cisco Certified Network Associates (CCNA), Microsoft Certified Systems Engineers (MCSE), Microsoft Certified Data Base Administrators (MCDBA) and product certifications on everything we sell, install and service.  Additionally, they are equipped with the latest testing and diagnostic equipment and further supported by our complete inventory of spare parts.