Remote Service

 

 

The system components installed as hardware and software in all of our IP solutions are engineered to perform well in an integrated environment and to a large degree, they facilitate more advanced remote maintenance techniques than voice, data and video systems did a few short years ago.  This important feature of our service program allows our Remote Maintenance Center (RMC) to quickly react to any service request, and to perform high level remote testing, diagnostics and repair.  Modern remote maintenance capabilities help cut the time required to resolve most service issues, it greatly reduces the number of service visits by field technicians, and most importantly, it helps eliminate technical disruptions that affect your business.

 

            Our RMC is manned 24X7 by our technical staff and is equipped with the latest remote testing and diagnostic equipment to perform both hardware and software support.  And, when used in conjunction with our sophisticated site management system, we are able to deliver a very high level of support and service to our customers.